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FAQs

Do you ship Worldwide?

No, we currently only ship within Australia.

Will my order be shipped in multiple parcels?

 If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Your order should take between 4 to 5 business days to arrive at your doorstep after item is shipped from our warehouse.

What are my payment options?

 We accept payments by Paypal, Visa, MasterCard and American Express.

 What are my delivery options?

 We currently only offer one standard shipping option, which is free.

How secure is your site?

Soft Pillow Shop processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

 You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

When will I receive my parcel?

Once your order is trackable, it will take between 4 to 5 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

Can I return or exchange an item?

Returns or exchange is accepted only when item is damaged or is not as per sample or description on site.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

 

 

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